In a recent blog for the Institute of Fundraising, Arc Data founder Suzanne Lewis, who sat on the IoF's focus group for GDPR, says that while the new legislation has had cost implications for fundraisers, it was not the ‘bogeyman’ that many had feared – and that there are real benefits to adhering to these new levels of accountability.Read More
It’s been yet another great Fundraising Convention – one full of inspiring and uplifting experiences, and positivity.
While there is always a real buzz around Convention, the enthusiasm and motivational spirit seemed even greater this year with a real sense of the sector looking to the future following 2018’s challenges of implementing GDPR.Read More
June saw the ICO slam the UK Metropolitan Police Service for failing to handle personal data requests correctly, for which there could be an eye-watering fine for as much as £17 million. No organisation is immune from scrutiny over its data protection compliance.Read More
Civil Society’s annual CRM survey is out and it’s an interesting read this year, not that there are any real surprises in the products it covers as it’s the same names you’d expect, but more so in that it highlights some surprising and pretty major gaps in charity technology provision from the CRM giants.Read More
Any organisation that deals with people, whether they are customers, supporters, donors, even employees, handles personal data that, under GDPR, must be protected.
But what exactly does the term ‘personal data’ cover?Read More
If you’re a small local business, you likely know all your loyal customers personally. It’s fairly simple then to build a mutually beneficial relationship that keeps them coming back. Grow beyond a certain size however, and keeping track of all your customers, their history with you, and their preferences is next to impossible. Unless you have a system in place that brings all this data together.
This is where a Single Customer View comes in, it’s vital for both good customer or supporter management, as well as compliance.Read More
Whether you are sending marketing communications to people or fundraising, in the world of GDPR, it is essential to be clear which legal ground you are using for processing data and contacting people. The Institute of Fundraising (IoF) explains more about these legal grounds in its GDPR guide but in a nutshell there are two options: consent, or legitimate interests.Read More